SHIPPING POLICY
All Prices are in NZD
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Items will be shipped within 3-7 days of purchase and an email will be sent with shipping confirmation and a tracking number. If there will be a delay in shipping, buyers will be notified via email as soon as possible.
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All New Zealand orders are sent via courier with Post Haste with tracking and Signature. If you would like to have your parcel sent with NON-Signature, please notify me of this in the notes section at checkout. However, the buyer bears responsibility for the parcel with Non-Signature. NZ Post is also available on request if courier is an issue.
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Australian orders are now shipped via DHL Express with shipping rates starting at $34NZD and increase in cost depending on the weight of the parcel. Parcels take approximately 1-5 business days to arrive at destination, depending on the time of year.
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United States, Canada & Mexico orders ship via DHL Express at a starting rate of $54NZD and increase in cost as the weight of the parcel increases. Parcels take approximately 2-5 business days to arrive at destination, but can take longer depending on time of year etc.
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Rest of World ships via DHL Express at a starting rate of $68NZD and increase in cost as the weight of the parcel increases. Parcels take approximately 2-6 business days to arrive at destination, but may take longer depending on time of year etc.
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Occasionally the shipping provider cannot ship to a destination, or the fee has gone up considerably. If this happens, the buyer will be notified as soon as possible. If the shipping cost has increased, the customer will be contacted with instructions on how to pay the additional shipping charges. The buyer may cancel the order if they do not wish to pay the additional shipping costs.
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***The international flat rate shipping fee applies to a single order up to 2kg. Please make contact using the contact form if you have any questions about this, or about combining orders. Orders can be combined up to a total parcel weight of 2kg. You may be charged additional shipping fees if your order(s) weigh over 2kg and has to be sent as multiple parcels.***
RETURN POLICY
I want you to be happy with your U N I O N F I B R E purchase. If you aren't satisfied with your item(s) I will refund the price paid for the item(s) so long as the item(s) are returned in perfect condition as when purchased. This includes tags and labels remaining intact. I am unable to refund on the shipping costs. The buyer will also have to cover the return postage costs. Buyer must contact Union Fibre Ltd within 14 days from receiving the items for a refund to be considered.
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If an item is faulty I will be more than happy to refund or replace the item but I require contact from the buyer within 14 days of the buyer receiving the item.
Please email info@unionfibre.co.nz before returning any items and together we can figure out the best solution.
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Refunds will not be given for occasional knots or slubs in the yarns, as these occur at times in all mill-spun yarns.
***Refunds and Exchanges will not be available for sale or discounted items. These items will all be a final sale.***
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Union Fibre Limited reserves the right to cancel and refund any order placed in this online shop.
PAYMENT METHOD
Payment methods include Stripe & PayPal. NZ Direct Deposit is available in New Zealand for online special orders.
WHOLESALE INQUIRIES
Union Fibre is not currently taking wholesale orders.